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Definition of 'customer satisfaction'

Trends of 'customer satisfaction'

❶In some research studies, scholars have been able to establish that customer satisfaction has a strong emotional, i. Ideally you want to make large numbers of users love you, but you can't expect to hit that right away.

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Submit your e-mail address below. We'll send you an email containing your password. The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers. Use 'customer satisfaction' in a Sentence We were rated as the top store in customer satisfaction and had no complaints from customers over the last four months.

The customer satisfaction was at an all time high which was mentioned during yesterday's meeting as it was good news. We were rated as the top store in customer satisfaction and had no complaints from customers over the last four months.

You Also Might Like Total Quality Management is the dedicated effort to providing a continuously-increasing level of quality in an effort to retain the attention and repeat business of your customers. Widely practiced throughout the world, large corporations are So, what do you think? Am I wrong in defining the term based on accepted real-word definitions? Or should we continue using the definition that the corporate world thinks it should be?

Follow Eric Jacques on Twitter. The must-read news, updates, and insights into all things social media marketing. Definition of Customer Satisfaction. Author By Eric Jacques ericjacques. Share it post share tweet. Social Media Today The must-read news, updates, and insights into all things social media marketing.

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Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation.

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Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of the service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service.

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Definition of customer satisfaction: The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers. a feeling of satisfaction felt by a customer with a product or service obtained from a business I really believe that it is possible to both improve customer satisfaction and reduce costs. Customer satisfaction with the service runs at more than 90 per cent.

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On Wikipedia, customer satisfaction is defined as "Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation." But that seems off when you look at the separate definitions of the two words that comprise the term. Customer Satisfaction Definition. Customer satisfaction is a term used to describe a scenario when an exchange meets the needs and expectations of its user. It captures the provision of goods or services that fulfil the customer’s expectations in terms of quality and service in relation to the price paid.