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Effective Customer Service - PowerPoint PPT Presentation

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Placebo group: The other group took dummy pills (placebo). Both groups also went on a high-fiber, low calorie diet. These were the results of the 12 week study, which was published in The Journal of The American Medical Association (a highly respected scientific journal): Heymsfield, et al.

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Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to.

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Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Ask your audience for ideas about what “good customer service” means.

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Management Role in Effective Customer Service - Chapter 14, The PowerPoint PPT presentation: "Effective Customer Service" is the property of its rightful owner. Do you have PowerPoint slides to share? If so, share your PPT presentation slides online with It's FREE! Here are some practical customer service training ideas, exercises and activities that can help you address some of the key Ideas, exercises and activities for use in customer service training programmes to improve service levels in any company or organisation.

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These topics and themes are the basis for Shep’s customer service presentations. They focus on how important service is in today’s world. Make your organization a star in your customers’ eyes. Some of the topics in these presentations include Jan Carlzon’s Moments of Truth, Moments of Magic. To be sure you are on the right track with your employees, we gathered the best customer service training ideas from the experts.