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Definition of Customer Relations

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❶Part of the paradox with CRM stems from the challenge of determining exactly what CRM is and what it can do for a company.

customer relationship management

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Customer relations are the relationships that a business has with its customers and the way in which it treats them. [ business ] Good customer relations require courtesy, professionalism and effective response.

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Customer relations, or customer service, is the front line between an organization and its customers. How customers are initially greeted and treated can influence their decisions to do business with your company.

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What Is Customer Relations? Customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers. Businesses rise and fall through the support of their customer bases. Consequently, it is absolutely essential that you develop effective customer relations. Customer relations synonyms, Customer relations pronunciation, Customer relations translation, English dictionary definition of Customer relations. n the practice of building a strong relationship between a business and its customers and potential customers.

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Consumer relations, also known as customer relations, are the process in which an organization creates and maintains a positive relationship with their consumers. In a nutshell, consumer relations focuses on communicating with current and potential customers to get a better understanding of how the organization can improve in . The relationship involves marketing communications, sales support, technical assistance and customer service. The relationship is measured by the degree of customer satisfaction through the buying cycle and following receipt of goods or services. See also customer relationship management.